emergency room

Mobile Rapid Testing
Mobile Rapid Testing 1024 683 Neal

With the demand for COVID-19 testing increasing as the pandemic continues, Frontline ER has instituted a service to make the testing more accessible to the communities we serve.

By offering drive up, in-car testing, Frontline ER makes it more convenient to be tested for the virus.  This is a drive-thru process and you do not see a physician.  All patients are screened at the door and we have specific instructions for symptomatic patients.  Everyone is required to wear a mask. Each patient is logged with time and are served on a first-come first-served basis.  Wait times vary throughout the day because 80% of our patients choose to use insurance.  The wait times at night are much less. We are open 24/7/365 for COVID-19 testing.

Because it is not a patient visit, you cannot file self-pay on your personal insurance as you do not see a doctor.  An affordable self-pay price is available for those without insurance.  

This newer COVID-19 test detects proteins that are part of the virus. Once a nasal or oral swab is taken, results can be within 15 minutes. A positive antigen test result is considered very accurate. Still, there is an increased chance of false-negative results — meaning it’s possible to be infected with the virus but have negative antigen test results.

If you are very sick, you may consider seeing a physician. If you are showing signs of a fever, shortness of breath, coughing or headache, you should be seen by a physician to see if you require testing.  Older adults or people who have severe underlying chronic conditions like heart or lung disease, diabetes seem to be at a higher risk.  Please do not hesitate to see a doctor.

We are allowed to accept Medicare as part of the Public Health Emergency.  At this time, we do not accept Medicaid or TriCare.

Should you have any further questions, please consult this additional information on our website or give us a call.

 

Dallas Council Member Blackmon Visits Frontline ER Dallas
Dallas Council Member Blackmon Visits Frontline ER Dallas 1024 507 Neal

It is a real pleasure and a thrill when our civic leaders stop by our locations to visit.  Recently, Dallas City Council Member Paula C. Blackmon stopped by our Dallas location for a visit.

“We appreciate the community partnership Frontline ER gives to our East Dallas community,” Ms. Blackmon said.  “The work is valued and needed during this time. Thank you for all you and your staff does for our community and taking the time today to show me around.”

Ms. Blackmon represents District 9 which includes Frontline ER’s Dallas location.

The Council Member toured the facility and met with staff and patients.  She had the opportunity see firsthand how Frontline ER and facilities like ours are serving our community during these times.

“Our staff was thrilled to have Council Member Blackmon visit today,” Laura Tschida said. “For the last five months, our staff has put themselves at risk serving our community. It was so nice to have Ms. Blackmon show her appreciation for all that they do.   We are very proud of everyone who works at Frontline.  We have not had a single case of COVID-19 among our staff, even when the positive rate is 30%.”

Ms. Tschida is Regional Marketing Director for Frontline ER.

For more information about Frontline ER, please contact us or check out our website.

Frontline ER Helps an Angel Find Testing for Guatemalan Travelers
Frontline ER Helps an Angel Find Testing for Guatemalan Travelers 1024 683 Neal

Frontline ER came to the rescue of some Guatemalan travelers but not without the help of an angel.

Thanks to the courtesy and quick thinking of Elena Tavira, five men in transit between Washington, D.C., and their final destination of Guatemala, were able to continue their journey.  Thanks to Ms. Tavira, she was able to bring the travelers to Frontline ER Dallas for the required Antigen testing, so they could continue their journey.

“I had dropped off my mom for her flight to Guatemala when she called me,” Ms. Tavira related. “While they waited for their flight it became clear to my mom that they needed to be tested before they could continue.”

Fortunately Ms. Tavira and her brother found, through an online search, that Frontline ER provided Antigen testing.

“When we heard Ms. Tavira’s story, it melted our hearts,” Laura Tschida said.  “Our employees were able to stop a minute and realize the importance of what we are providing.  Elena gave them transportation from DFW to Frontline ER and interpreted for them all with a smile and a heart full of love.  What an angel.”

Ms. Tschida is regional marketing director for Frontline ER.

Frontline ER is a state-of-the-art freestanding emergency center providing diagnostics and treatment for patients 24/7.  Equipped to provide pediatric and trauma emergency care as well as treatment of workplace and household injuries, Frontline ER has locations in Dallas and Richmond, Texas.   Frontline ER has served the Lakewood neighborhood of Dallas since 2018.

Telling the Difference Between Seasonal Allergies and COVID-19
Telling the Difference Between Seasonal Allergies and COVID-19 1024 683 Neal

With allergy season coinciding with the global pandemic, it bears repeating that we should all consider the similarities and differences between the symptoms for the two afflictions. Before you run off to be tested, consider which symptoms go with with which illness.  Let’s list the symptoms of each and those they have in common (data courtesy of the Centers for Disease Control):

  • Symptoms more common of COVID-19
    • New loss of taste or smell
    • Diarrhea
    • Fever and chills
    • Nausea or vomiting
    • Muscle and body aches
  • Symptoms more common of seasonal allergies
    • Itchy or watery eyes
    • Sneezing
  • Symptoms common of both:
    • Congestion or runny nose
    • Cough
    • Sore throat
    • Shortness of breath
    • Fatigue
    • Headache

If you are showing signs of a fever, shortness of breath, coughing or headache, you should be seen by a physician to see if you require testing.  Older adults or people who have severe underlying chronic conditions like heart or lung disease, diabetes seem to be at a higher risk.  Please do not hesitate to see a doctor.

Should you have any further questions, please consult this additional information on our website or give us a call.

 

Wait Times, Insurance and COVID-19 Rapid Testing
Wait Times, Insurance and COVID-19 Rapid Testing 1024 768 Neal

During the spike of COVID-19 cases in North Texas, Frontline ER is experiencing a considerable increase in patients requesting COVID-19 testing.

We have more requests for COVID-19 testing than we can see in one day, so there is a waiting time.  We are able to see 100 insurance patients in a 24-hour period.  With most of the volume during the daytime hours, this requires us pausing our service to avoid people waiting 4 and 5 hours for testing.  Open 24 hours a day, a late night visit would minimize your wait.

However, we do offer the rapid test which means you will get your results during your visit.

Please keep the following in mind when you use your insurance:

Insurance.  While insurance is offering no copay on the actual COVID-19 test, Frontline ER is adhering to CDC guidelines for testing as qualification:

  • Exposure.  We test patients who have been exposed and waited 5 to 7 days after exposure to test.  The incubation time for the virus is different for each individual.  You may test today and be negative, but could be positive in 2 to 3 days.  Your insurance may not pay for multiple tests.
  • Symptomatic.  Patients with severe symptoms, such as shortness of breath, high fever, or fatigues, should be tested.
  • Medically Necessary.  Additionally, some claims are being rejected by some insurances because they are not deemed “medically necessary.” Exposure or symptoms, as stated above, are deemed medically necessary.
  • Multiple Tests.  If you have tested more than twice at Frontline ER, and your insurance has not paid, we may not be able to accept your insurance.
    • Tests for travel and retesting for work are not deemed medically necessary.
    • If your employer has requested a negative test for returning to work, please see the CDC Guidelines.

Wait Times.  With the growth in cases, so has demand for testing and, consequently, waiting for testing.  Consider these facts as you look for testing:

  • Frontline ER is an emergency room first.  That means we see any emergency patient first.  This may delay wait times for those using insurance.
  • If a patient tests positive, the room is sanitized with UV lighting for 30 minutes to protect our staff and future patients.

We have no control over these circumstances, so your estimated wait time may increase.

Thank you for your ongoing understanding and patience in these unprecedented times.  The health and safety of you and your family are always top of mind for us at Frontline ER.

Understanding Your Health Insurance
Understanding Your Health Insurance 300 245 Neal

There is a lot to learn about health insurance, and these definitions may help you understand your health plan.   Please understand that your benefits are established by your insurance company, not the medical facility.

Copayment is a fixed amount set by your health insurance paid to your providers.  The copay is due at the time of service. Examples of copays:

  • An emergency room copay might be $150.
  • A physician office visit, $25.
  • Prescription medication, $10.

Deductible is a fixed amount that you pay out of pocket each year before your health insurance begins to pay for medical services. If you have not met your annual deductible (expenses accured between January  to December of the year), you are responsible for medical charges until it is reached. Sometimes the insurance company applies something towards the patient’s deductible and sometimes it does not.

Coinsurance is the amount that you pay for covered medical services after you’ve satisfied your deductible. Coinsurance is typically expressed as a percentage of the charge for a service rendered by a healthcare provider. For example, if your insurance company covers 80% of the allowable charge for a specific service, you may be required to cover the remaining 20% as coinsurance. The coinsurance will apply first then the Out of Pocket amount will apply after.

Maximum Out-Of-Pocket Costs.  These are the annual limit for which patients are responsible under a health insurance plan. This limit does not apply to premiums, charges from out-of-network health care providers or services that are not covered by the plan. These charges happen when the deductible limit is met first and then the out-of-pocket limit is met. Once the annual limit is fully met by the patient’s plan, then the insurance will cover 100 percent of the allowed amount on the claim. This means no more copayments, deductible or coinsurance amounts to pay once the out-of-pocket annual limit is met.

Covered Services are what your plan will pay for completely or in part. Your health plan does not have to cover every service. The plan may only pay for a certain number of some services. Call the insurance company to see what services are covered. If a service you need is not covered, you should talk to your service coordinator before getting the service.

Prior Authorization means the emergency room does not need prior authorization.  Some plans require prior authorization (or prior approval) before certain services are provided. The doctor provides information to the plan to request the authorization. If the plan does not authorize the service, the insurance company will not pay for the service.

In Network.  Texas Senate Bill 425 ensures that a licensed emergency room does not need to be “in-network.”  That is, part of your insurance company network.

Appealing: You cannot appeal if the service was not covered by the plan or if you received more than the amount of services allowed.   If the insurance company still denies payment, you may be able to have an independent review organization (IRO) look at the denial. An IRO is an independent third party certified by the Texas Department of Insurance (TDI) (www.tdi.texas.gov/pubs/consumer/cb005.html).

Should you have any further questions or need clarification on your Frontline ER invoice, please contact us.