Wait Times, Insurance and COVID-19 Rapid Testing

Wait Times, Insurance and COVID-19 Rapid Testing 1024 768 Neal

During the spike of COVID-19 cases in North Texas, Frontline ER is experiencing a considerable increase in patients requesting COVID-19 testing.

We have more requests for COVID-19 testing than we can see in one day, so there is a waiting time.  We are able to see 100 insurance patients in a 24-hour period.  With most of the volume during the daytime hours, this requires us pausing our service to avoid people waiting 4 and 5 hours for testing.  Open 24 hours a day, a late night visit would minimize your wait.

However, we do offer the rapid test which means you will get your results during your visit.

Please keep the following in mind when you use your insurance:

Insurance.  While insurance is offering no copay on the actual COVID-19 test, Frontline ER is adhering to CDC guidelines for testing as qualification:

  • Exposure.  We test patients who have been exposed and waited 5 to 7 days after exposure to test.  The incubation time for the virus is different for each individual.  You may test today and be negative, but could be positive in 2 to 3 days.  Your insurance may not pay for multiple tests.
  • Symptomatic.  Patients with severe symptoms, such as shortness of breath, high fever, or fatigues, should be tested.
  • Medically Necessary.  Additionally, some claims are being rejected by some insurances because they are not deemed “medically necessary.” Exposure or symptoms, as stated above, are deemed medically necessary.
  • Multiple Tests.  If you have tested more than twice at Frontline ER, and your insurance has not paid, we may not be able to accept your insurance.
    • Tests for travel and retesting for work are not deemed medically necessary.
    • If your employer has requested a negative test for returning to work, please see the CDC Guidelines.

Wait Times.  With the growth in cases, so has demand for testing and, consequently, waiting for testing.  Consider these facts as you look for testing:

  • Frontline ER is an emergency room first.  That means we see any emergency patient first.  This may delay wait times for those using insurance.
  • If a patient tests positive, the room is sanitized with UV lighting for 30 minutes to protect our staff and future patients.

We have no control over these circumstances, so your estimated wait time may increase.

Thank you for your ongoing understanding and patience in these unprecedented times.  The health and safety of you and your family are always top of mind for us at Frontline ER.

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