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Neal

Chest Pains and COVID-19
Chest Pains and COVID-19 714 1024 Neal

Chest pains in and of themselves are a concern.  In these times of a global pandemic, they take on new significance.

If you experience discomfort in your chest, it might include a dull ache, a crushing or burning feeling, a sharp stabbing pain or a pain that radiates to your neck or shoulder.  It could be due to an underlying disease or it could be from heavy lifting, a trauma to the chest or the result of swallowing a large piece of food.

On the list of disease causes of chest pain include heart-related problems.  Usually these pains are also accompanied with shortness of breath, cold sweats, dizziness or weakness and nausea or vomiting.

However, in this time of COVID-19 chest pains could be an indicator of other things.  Since the coronavirus is a respiratory illness, the pain could be associated lung issues, including blood clots.  Clots in the lungs restrict blood flow and are serious, even leading to death.  Usually the clots start in the legs and migrate through the blood stream to the lungs.

In recent COVID-19 cases among children, there is a growing concern for blood clots in the lungs.

Since chest pains can be a concern for any number of reasons, please visit a physician as soon as possible.  And in this time of COVID-19, be concerned for the complications this disease can bring to your health and of those around you.

Give us a call or contact us through our website should you want more information on this condition.

(*photos courtesy of Upsplash)

Medical Imaging and Ultrasound Capabilities
Medical Imaging and Ultrasound Capabilities 819 1024 Neal

When you are seeking out acute care, you want to be assured that you will be getting the best care.  Part of that care should include appropriate diagnostic tools.

Frontline ER’s medical imaging and ultrasound capabilities are among the best in healthcare.  Being able to diagnose and provide appropriate treatment in a speedy fashion for your ailments is at the top of our list. Consequently, we have equipped our locations with state-of-the-art capabilities in this area.  This allows us to provide care in a time-critical fashion.

Our locations are equipped with:

  • Computed tomography (CT or CAT Scan)
  • Ultrasound
  • Radiography (Computed X-ray)

CT allows us to quickly and non-invasively scan and review all or part of a patient’s anatomy.  Results are available almost immediately and speed the diagnostic process.

Soft tissues and organs are best reviewed and evaluated via ultrasound and give us a broader capability.

Radiography or X-ray is a more traditional method of evaluation.  Coupled with the other capabilities, our physicians and techs can have a complete and clear review of our patient’s (your) condition.

Give us a call or contact us through our website should you want more information on this capability.

(*photos courtesy of Upsplash)

Frontline ER’s Lab Capabilities
Frontline ER’s Lab Capabilities 1024 683 Neal

Having appropriate laboratory services available for an emergency acute care facility and its staff is critical for proper and complete care.  That’s why Frontline ER’s lab services are always available.

This availability allows us to better assist, diagnose and treat a patient’s medical condition any time of the day or night, and day of the year.

Our lab and diagnostic services services include:

  • Routine lab tests, including urinalysis and lipid panels.
  • Blood tests, including CBC and PT.
  • Diagnostic tests including blood pressure, breathing tests and and vital signs.

Our access to and use of these laboratory services ensures that we can treat your medical issue more immediately so as to make any further decisions about what next steps to take.

Your care is of our utmost concern.

Acute Care Versus a Hospital ER
Acute Care Versus a Hospital ER 870 1024 Neal

While Frontline ER has emergency room as part of its name, it is clear that we serve our communities with acute care.

So just what is the difference between an emergency room and an acute care center? And when should you go to the hospital ER and when should you use an urgent care center?

The answer isn’t always simple.  Usually health emergencies happen without warning and cause us to make split-second decisions.  A broken arm, chest pains or a sick infant in the middle of the night. However, there is a difference between “emergency” and “urgent.”

Hospital ERs are available and open to provide complex and critical care any time of the day or night.  They can care for a heart attack, life-and limb-threatening injuries and traumatic injuries resulting from car accidents. The best time to head for the hospital ER is when you are suffering chest pains, been severely burned, suspect stroke symptoms or have suffered a concussion. Plus they have the ability to admit you to their hospital should you require more intense care.

In the same vein, an urgent care center, like Frontline ER, is where you go when your doctor’s office is not open.  Anything you might consider consulting with your own PCP when they aren’t available, is a candidate affliction to talk with the urgent care physician about. Small cuts that might require stitches, sprains and strains, abdominal pain or fever without a rash are all basic ailments that could bring you to an urgent care center.

So take a moment to consider your injury or pain and then choose your care option.  Keep in mind, too, that should your injuries be more serious, that Frontline will recommend that you be taken to the nearest hospital for more acute care.

For more information, please give us a call or consult our website.

Mobile Rapid Testing
Mobile Rapid Testing 640 480 Neal

With the demand for COVID-19 testing increasing as the pandemic continues, Frontline ER has instituted a service to make the testing more accessible to the communities we serve.

By offering drive up, in-car testing, Frontline ER makes it more convenient to be tested for the virus.  This is a drive-thru process and you do not see a physician.  All patients are screened at the door and we have specific instructions for symptomatic patients.  Everyone is required to wear a mask. Each patient is logged with time and are served on a first-come first-served basis.  Wait times vary throughout the day because 80% of our patients choose to use insurance.  The wait times at night are much less. We are open 24/7/365 for COVID-19 testing.

Because it is not a patient visit (as you do not see a doctor), you cannot file self pay on your personal insurance.  An affordable self-pay price is available for those without insurance. We are allowed to accept Medicare as part of the Public Health Emergency (instead of the self-pay option).  At this time, we do not accept Medicaid or TriCare.

This newer COVID-19 test detects proteins that are part of the virus. Once a nasal or oral swab is taken, results can be within 15 minutes. A positive antigen test result is considered very accurate. Still, there is an increased chance of false-negative results — meaning it’s possible to be infected with the virus but have negative antigen test results.

If you are very sick, you may consider seeing a physician. If you are showing signs of a fever, shortness of breath, coughing or headache, you should be seen by a physician to see if you require testing.  Older adults or people who have severe underlying chronic conditions like heart or lung disease, diabetes seem to be at a higher risk.  Please do not hesitate to see a doctor.

Should you have any further questions, please consult this additional information on our website or give us a call.

 

Dallas Council Member Blackmon Visits Frontline ER Dallas
Dallas Council Member Blackmon Visits Frontline ER Dallas 1024 507 Neal

It is a real pleasure and a thrill when our civic leaders stop by our locations to visit.  Recently, Dallas City Council Member Paula C. Blackmon stopped by our Dallas location for a visit.

“We appreciate the community partnership Frontline ER gives to our East Dallas community,” Ms. Blackmon said.  “The work is valued and needed during this time. Thank you for all you and your staff does for our community and taking the time today to show me around.”

Ms. Blackmon represents District 9 which includes Frontline ER’s Dallas location.

The Council Member toured the facility and met with staff and patients.  She had the opportunity see firsthand how Frontline ER and facilities like ours are serving our community during these times.

“Our staff was thrilled to have Council Member Blackmon visit today,” Laura Tschida said. “For the last five months, our staff has put themselves at risk serving our community. It was so nice to have Ms. Blackmon show her appreciation for all that they do.   We are very proud of everyone who works at Frontline.  We have not had a single case of COVID-19 among our staff, even when the positive rate is 30%.”

Ms. Tschida is Regional Marketing Director for Frontline ER.

For more information about Frontline ER, please contact us or check out our website.

Frontline ER Helps an Angel Find Testing for Guatemalan Travelers
Frontline ER Helps an Angel Find Testing for Guatemalan Travelers 1024 683 Neal

Frontline ER came to the rescue of some Guatemalan travelers but not without the help of an angel.

Thanks to the courtesy and quick thinking of Elena Tavira, five men in transit between Washington, D.C., and their final destination of Guatemala, were able to continue their journey.  Thanks to Ms. Tavira, she was able to bring the travelers to Frontline ER Dallas for the required Antigen testing, so they could continue their journey.

“I had dropped off my mom for her flight to Guatemala when she called me,” Ms. Tavira related. “While they waited for their flight it became clear to my mom that they needed to be tested before they could continue.”

Fortunately Ms. Tavira and her brother found, through an online search, that Frontline ER provided Antigen testing.

“When we heard Ms. Tavira’s story, it melted our hearts,” Laura Tschida said.  “Our employees were able to stop a minute and realize the importance of what we are providing.  Elena gave them transportation from DFW to Frontline ER and interpreted for them all with a smile and a heart full of love.  What an angel.”

Ms. Tschida is regional marketing director for Frontline ER.

Frontline ER is a state-of-the-art freestanding emergency center providing diagnostics and treatment for patients 24/7.  Equipped to provide pediatric and trauma emergency care as well as treatment of workplace and household injuries, Frontline ER has locations in Dallas and Richmond, Texas.   Frontline ER has served the Lakewood neighborhood of Dallas since 2018.

Telling the Difference Between Seasonal Allergies and COVID-19
Telling the Difference Between Seasonal Allergies and COVID-19 1024 683 Neal

With allergy season coinciding with the global pandemic, it bears repeating that we should all consider the similarities and differences between the symptoms for the two afflictions. Before you run off to be tested, consider which symptoms go with with which illness.  Let’s list the symptoms of each and those they have in common (data courtesy of the Centers for Disease Control):

  • Symptoms more common of COVID-19
    • New loss of taste or smell
    • Diarrhea
    • Fever and chills
    • Nausea or vomiting
    • Muscle and body aches
  • Symptoms more common of seasonal allergies
    • Itchy or watery eyes
    • Sneezing
  • Symptoms common of both:
    • Congestion or runny nose
    • Cough
    • Sore throat
    • Shortness of breath
    • Fatigue
    • Headache

If you are showing signs of a fever, shortness of breath, coughing or headache, you should be seen by a physician to see if you require testing.  Older adults or people who have severe underlying chronic conditions like heart or lung disease, diabetes seem to be at a higher risk.  Please do not hesitate to see a doctor.

Should you have any further questions, please consult this additional information on our website or give us a call.

 

Wait Times, Insurance and COVID-19 Rapid Testing
Wait Times, Insurance and COVID-19 Rapid Testing 1024 768 Neal

During the spike of COVID-19 cases in North Texas, Frontline ER is experiencing a considerable increase in patients requesting COVID-19 testing.

We have more requests for COVID-19 testing than we can see in one day, so there is a waiting time.  We are able to see 100 insurance patients in a 24-hour period.  With most of the volume during the daytime hours, this requires us pausing our service to avoid people waiting 4 and 5 hours for testing.  Open 24 hours a day, a late night visit would minimize your wait.

However, we do offer the rapid test which means you will get your results during your visit.

Please keep the following in mind when you use your insurance:

Insurance.  While insurance is offering no copay on the actual COVID-19 test, Frontline ER is adhering to CDC guidelines for testing as qualification:

  • Exposure.  We test patients who have been exposed and waited 5 to 7 days after exposure to test.  The incubation time for the virus is different for each individual.  You may test today and be negative, but could be positive in 2 to 3 days.  Your insurance may not pay for multiple tests.
  • Symptomatic.  Patients with severe symptoms, such as shortness of breath, high fever, or fatigues, should be tested.
  • Medically Necessary.  Additionally, some claims are being rejected by some insurances because they are not deemed “medically necessary.” Exposure or symptoms, as stated above, are deemed medically necessary.
  • Multiple Tests.  If you have tested more than twice at Frontline ER, and your insurance has not paid, we may not be able to accept your insurance.
    • Tests for travel and retesting for work are not deemed medically necessary.
    • If your employer has requested a negative test for returning to work, please see the CDC Guidelines.

Wait Times.  With the growth in cases, so has demand for testing and, consequently, waiting for testing.  Consider these facts as you look for testing:

  • Frontline ER is an emergency room first.  That means we see any emergency patient first.  This may delay wait times for those using insurance.
  • If a patient tests positive, the room is sanitized with UV lighting for 30 minutes to protect our staff and future patients.

We have no control over these circumstances, so your estimated wait time may increase.

Thank you for your ongoing understanding and patience in these unprecedented times.  The health and safety of you and your family are always top of mind for us at Frontline ER.

Your EOB and Your Frontline ER Invoice
Your EOB and Your Frontline ER Invoice 1022 1024 Neal

After you’ve been treated at Frontline ER, we will submit your medical claim to your insurance company. Once the claim has been reviewed, you will receive an explanation of benefits (EOB) from your insurer. That is how the process for payment begins.

Please understand that an EOB is not a bill.

The EOB provides details about your medical insurance claim that has been processed and explains what portion was paid to Frontline ER (by the insurer) and what portion of the payment, if any, is the patient’s (your) responsibility.  You will also receive two bills regarding your Frontline ER visit:

  1. Facility bill.  This includes the use of the ER, medications administered, labs, imaging and supplies.
  2. Physicians bill.  This outlines the the physician’s charges for treatment.

Once you receive your Frontline ER invoices and you think you have been charged in error or do not understand the charges, please contact us.  We will be happy to speak with you and ensure that all the proper adjustments have been made.

Please contact us should you have any questions or concerns.  Thank you for being our valued patient and client.